Our Policies & Standards

At **Beauty in Balance**, we take pride in offering only the most genuine skincare collections from world-renowned brands. Transparency is at the core of our business.

• We only import products directly from official distributors in **Canada (CA)** and **Great Britain (GB)**.
• Every product comes with its original batch code, which you can verify online.
• We never source from local wholesale markets or duplicate manufacturers.
• What you get is exactly what you would buy from a pharmacy in London or Toronto.

We provide island-wide delivery across Sri Lanka using our trusted logistics partners.

• **Colombo 1-15 & Suburbs:** Delivery within 24-48 hours.
• **Outstation Areas:** Delivery within 2-4 working days.
• **Courier Tracking:** You will receive a tracking link via SMS once your order is dispatched.
• **Packing:** All products are packaged in bubble-wrap and high-quality boxes to prevent leaks or damage.

We offer multiple convenient payment methods to cater to your needs.

• **Cash on Delivery (COD):** Available island-wide. Pay when you receive your package.
• **Bank Transfer:** Secure direct bank transfers. Please send the slip via WhatsApp after payment.
• **Card Payments:** Secure online checkout available during the order process.

Your satisfaction is our priority. Please read our return conditions below:

• Returns are accepted within **7 days** of delivery if the product was damaged during shipping.
• For hygiene reasons, we cannot accept returns on products that have been **opened or used**.
• If you receive a wrong product, we will replace it free of charge.
• Refunds will be processed to your bank account within 3-5 working days after receiving the returned item.